AIMJF Membership CRM

The Challenge

The International Association of Youth and Family Judges managed their 1,500+ global members using spreadsheets and manual emails. Renewals were missed, event registrations were chaotic, and members had no self-service portal—resulting in a 65% retention rate and significant administrative overhead.

Our Solution

We built a comprehensive membership CRM with self-service portal, automated renewals, event management, and member directories. Members can now update profiles, pay dues, download invoices, and reset passwords—all without contacting staff.

Our Approach

We mapped the entire member lifecycle from initial registration through renewal and event participation. The system integrates Stripe and PayPal for multi-currency payments, SendGrid for automated email sequences, and a powerful search engine for the member directory filtered by country, specialty, and language.

The Impact

Member retention rate jumped from 65% to 92%. Administrative time spent on renewals dropped by 90%. Event registration capacity tripled with automated check-in. Revenue from memberships and events grew 40% year-over-year.