AppointEx Health
Complete EMR and clinic management platform reducing patient wait times and no-shows via automated SMS.
Client
AppointEx Health Network
Industry
Healthcare & Multi-Specialty Clinics
Year
2024
Services
4 disciplines
The Challenge
Multi-specialty clinics struggled with no-show appointments, manual scheduling conflicts, paper-based patient records, and slow billing processes. Patients waited 30+ minutes on average, leading to dissatisfaction and lost revenue from unfilled appointment slots.
Our Solution
We built a complete clinic management platform: appointment scheduling, patient records (EMR), prescription management, billing, and automated reminders. The system digitizes the entire patient journey from booking to billing.
Our Approach
We integrated FullCalendar for drag-drop scheduling with conflict prevention, Twilio for automated SMS reminders, and a comprehensive EMR system with searchable patient histories. The billing module supports insurance claims and generates daily revenue reports by doctor.
The Impact
No-show rate reduced from 30% to 8% through automated SMS reminders. Patient wait time dropped from 30+ minutes to under 10 minutes. Over 10,000 patient records were digitized and made instantly searchable. Clinic revenue increased 25% due to better scheduling density.
Measurable Results
30% → 8%
No-Show Rate
30+ → <10 min
Wait Time
10,000+
Records Digitized
+25%
Clinic Revenue
Key Features
Online booking portal with real-time availability by doctor/specialty
Drag-drop scheduler with conflict prevention
Patient EMR: medical history, allergies, past visits, prescriptions
Digital prescriptions with print/PDF and repeat prescription logic
Billing module with insurance claim support
Automated SMS reminders (24 hours and 1 hour before appointment)
Doctor dashboard: today's schedule, patient notes, revenue per day
Services
Tech Stack
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