Victim Support Directory

The Challenge

Victim service providers—shelters, legal aid, counseling—needed a secure, searchable directory where victims could find help, and providers could coordinate referrals without compromising privacy or security. Existing solutions exposed sensitive personal information and lacked referral tracking.

Our Solution

We delivered a secure CRM that allows victims to search for services by location and type, and enables providers to track referrals, service delivery, and outcomes. The system uses military-grade encryption and anonymized browsing to protect victim identity.

Our Approach

Privacy was the foundation of every design decision. We implemented encryption at rest and in transit, role-based access with audit logging, and an anonymized search engine that lets victims find help without creating accounts. The referral workflow automates handoffs between providers with consent management.

The Impact

Over 10,000 victims connected to services within the first year. Referral time reduced from 2 days to under 2 hours. Participating providers reported 40% better coordination. Grant funding increased due to outcome-based reporting capabilities.